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Returns and Refunds

  1. Items sold are not exchangeable or refundable.
  2. In the event that we have mistakenly delivered the wrong product to you, you may request for a replacement from us within thirty (30) days of receipt. The Photo Print / Product shall be un-used, Product tags shall not be tampered with, and the Photo Print / Product shall be in the original brand packaging (if applicable).
  3. All product replacement will ONLY be made at our FOTOREX HOLDINGS SDN. BHD. main office located at No. 62, Jln. Sungei Besi (Pudu), 57100, Kuala Lumpur, Malaysia.
  4. The product must be received by FOTOREX HOLDINGS SDN. BHD. at our office, in order for you to be eligible for a replacement. You shall ensure that the Photo Print / Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
  5. During the replacement process, we will conduct a verification of on the purchase by login into the online website system to confirmed your earlier related purchase.